Introduction
This Privacy Policy (“Policy”) describes how Pharmasage Pharmacy (“we,” “us,” or “our”) collects, uses, and protects the personal information of individuals (“you” or “your”) who visit our website at www.pharmasagepharmaceutical.co.ke (the “Website”) and use our services (the “Services”). We are committed to protecting your privacy and complying with applicable data protection laws.
1. Information We Collect
We may collect the following types of information:
- Personal Information: This may include your name, contact information (address, phone number, email address), date of birth, gender, insurance information, prescription information, medical history, and other health-related information you provide to us.
- Automatically Collected Information: When you visit our Website, we automatically collect certain information about your device and usage, such as your IP address, browser type, operating system, referring website, pages visited, and timestamps.
- Payment Information: If you make a purchase, we collect payment information, such as your credit card details, paying Mpesa number or other payment information.
2. How We Use Your Information
We may use your information for the following purposes:
- Providing Services: To fulfill prescriptions, provide medication management services, offer consultations, and deliver other healthcare services you request.
- Communication: To contact you regarding your prescriptions, appointments, health information, and other important updates.
- Personalization: To personalize your experience and provide tailored recommendations and services.
- Improving Services: To analyze data and improve the quality and effectiveness of our Website and Services.
- Legal Compliance: To comply with applicable laws and regulations.
- Marketing: With your consent, we may send you marketing communications about our products and services. You can opt out of these communications at any time. You can unsubscribe by clicking the link at the bottom of our emails or contacting us.
3. Sharing Your Information
We may share your information with the following categories of third parties:
- Healthcare Providers: We may share your information with other healthcare providers involved in your care, with your consent.
- Business Partners: We may share your information with trusted business partners who assist us in providing our Services, such as delivery services. We ensure that these partners are contractually obligated to protect your privacy.
- Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.
- Payment Processors: We share your payment information with our payment processors to process your transactions.
4. Data Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include data encryption in flight and at rest, firewalls, Access control and using ReCAPTCHA to prevent automated attacks. However, no data transmission over the internet is completely secure, and we cannot guarantee the absolute security of your information.
5. Data Retention
We retain your information for as long as necessary to fulfill the purposes for which it was collected, and in accordance with applicable legal requirements.
6. Children’s Privacy
Our Website and Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child under 13 has provided us with personal information, please contact us.
7. Your Choices
You have the following choices regarding your information:
- Access and Correction: You may access and update your personal information by logging into your account, or contacting us.
- Opt-Out: You may opt out of receiving marketing communications from us at any time.
8. Cookies and Tracking Technologies
We use cookies and other tracking technologies to enhance your experience on our Website.You can control cookies through your browser settings.
9. Changes to this Policy
We may update this Policy from time to time. We will post any changes on our Website and notify you as required by law.
10. Contact Us
If you have any questions about this Policy, please contact us using the details below: